The new Consumer Duty is a set of regulations that were introduced by The Financial Conduct Authority (FCA) on the 31st of July 2023. These new regulations are applied to all regulated businesses in the financial retail sector and are being branded as a cornerstone moment in FCA regulations. It has replaced the Treating Customers Fairly core principles. Businesses need to take note and consumers should be made aware of how they are going to benefit.
The key takeaway as a financial services customer is that all regulated providers must deliver higher standards of services and go even further to help you make the right decisions when it comes to your finances.
There are three main elements to the new Consumer Duty, which offer an array of benefits to consumers:
The new Consumer Duty is great news for anyone receiving financial advice or relevant brokering services from a regulated provider.
Businesses now need to do even more and raise the bar to get the best experience and results for you. This aligns with our internal operating principles and we’re proud to adhere to the new regulations. Our mission remains the same – to provide excellent personalised services that have genuine benefits.
If you have any questions about the new Consumer Duty and how it affects the services you receive, don’t hesitate to contact one of our team who will be happy to assist.
Very happy with both the service and products recommended by Louisa at Metcalf Wealth Management, I found the whole process to be very easy, and was put under no pressure whatsoever to accept any particular product. In short, good honest advice by a very friendly adviser.
After much searching and initial enquiries with finance / investment management advisors it proved the right decision to go with Metcalf. At all stages confirmation that solution options met with my needs was paramount and always with a relaxed very professional approach. Louisa and the team are extremely knowledgeable.”
I have had a relationship with the Metcalf Wealth Managers team since 2017, and they have been very helpful in amalgamating various personal pension schemes into a SIPP and another longer-term pension structure. The team have also been integral regarding monthly drawdowns from the SIPP in a tax-efficient way, keeping me fully informed on the corresponding paperwork trail as necessary. I fully recommend their advisory services accordingly.
Metcalf Wealth Managers provide a highly professional service in a very friendly and helpful way which I value and appreciate. Louisa is extremely knowledgeable and explains matters properly without being confusing. I trust her guidance, advice and recommendations and I feel that my investments are being well managed and are in very capable hands.
I have been very pleased with the quality of work you carried out on my behalf and would be happy to both recommend you to others and approach you for your assistance again once my finances and/or situation requires it.
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Kent
ME19 4YU
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Metcalf Wealth Managers Ltd is an appointed representative of 2plan Wealth Management Ltd which is authorised and regulated by the Financial Conduct Authority. Metcalf Wealth Managers Ltd is entered on the FCA register (www.FCA.org.uk) under no. 229367.
The information contained with this website is subject to the UK regulatory regime and is therefore targeted at consumers based in the UK.
Registered office: Suite 9, 10 Churchill Square, Kings Hill, West Malling, England, ME19 4YU. Registered in England and Wales Number: 12939624.
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